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FAQ

Frequently Asked Questions
 
When will you ship my order?

Most pieces are already made. I will aim to post or courier within 48 hours of order being placed.

Is there an option to pick up my order?

Yes, you can!  I am located in Karrinyup, Western Australia. There is an option at check out to pick up.

Do you do custom orders?

Yes, I do. Please email me so we can discuss what you would like me to create.

How long does delivery take within Australia?

I use Australia Post or Sendle for orders under 120cm in length. It takes anywhere from 2-10days to receive your package. This will depend on your location. Remote areas will take longer.
Larger wall hangers are send TNT Express Road Freight. They generally take 2-4 days.

What if my item is received damaged or faulty? 

Your satisfaction is important to me. I will always do my best to ensure you love your purchase. If you are not happy with your item, please contact me within 48hours of receiving your package and I will refund you minus the original shipping charge. 

If you believe your product is faulty, please take photographs and contact me within 48hours of receiving your package and I will be happy to refund it.
Custom made orders are not refundable as they have been made specifically at the customers request.

Providing a high quality product and customer care is important to me and I will do my best to ensure you are happy.
Thank you.
Please contact me is you have any other queries...
Kate xx
lornaandlila@gmail.com
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