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FAQ

Frequently Asked Questions
 
When will you ship my order?
Most pieces are made to order. I am a one woman show and will do my best to have it made and shipped out in 1-3 days.

Can I pick it up instead of having it shipped?
Yes, you can!  I am located in Karrinyup, Western Australia. Please email me prior to placing your order or leave a note at check out that you would like to pick it up in person, and I will contact you to arrange a time to pick up and a refund for shipping costs.

Do you do custom orders?
Yes, I do. Please email me so we can discuss what you would like me to create.

How long does delivery take within Australia?
I generally use Australia Post prepaid post satchels for delivery within Australia. Standard post takes 3-5 business days and sometimes an extra day to rural areas.

What if my item is received damaged or faulty? 
Your satisfaction is important to me. I will always do my best to ensure you love your purchase. If you are not happy with your item, please contact me within 48hours of receiving your package and I will refund you minus the original shipping charge. 
If you believe your product is faulty, please take photographs and contact me within 48hours of receiving your package and I will be happy to refund it.
Custom made orders are not refundable as they have been made specifically at the customers request.
Providing a high quality product and customer care is important to me and I will do my best to ensure you are happy.
Thank you
Please contact me is you have any other queries...
lornaandlila@gmail.com
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